HI, THIS IS
JIANAN CHEN

A service/UX designer, creative problem-solver

I'm always passionate about tackling challenges to create social and commercial innovation, optimising user experience and service structure with equipped professional skills and interdisciplinary experience!

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SELECTED PROJECTS

NPS System Building

01 #NPS（Net Net Promoter Score）#Customer Experience Management

Client: A renowned electrical appliance manufacturer | 2023-2024 China

客户：某知名电器制造商

Establishing an NPS (Net Promoter Score) indicator system by conducting both quantitative and qualitative research. Sorting out levels of indicators and relating to departments, selecting key driving factors for prioritization, and providing recommendations for customer experience improvement and action path planning.

通过定量和定性研究，搭建NPS指标体系，梳理各级指标对应到关联部门，筛选关键驱动因素进行优先级排序，并给出体验改进与行动路径规划建议。

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UX UI Design for a Top up tool

03 #UX UI #H5

in TRANSSION HOLDINGS LTD. | 2020 China

传音控股期间项目

Creating a wireframe prototype and visual design for an overseas local life recharge H5 page from scratch

从0到1海外本地生活充值H5的线框原型、界面视觉设计

End-to-End Customer Experience Innovation

02 #Service Design #Experience Strategy #Experience Principles #MOT(Moments of Truth)

Client: A renowned new energy vehicle manufacturer | 2023 China

客户：某知名新能源车企

End-to-end customer experience innovation, through the formulation of experience principles and guidance for implementation, achieves consistency across brand, product, and experience.

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端到端客户体验创新，通过体验原则的制定和指导落地，

实现品牌、产品、体验的一致性。